Support
Email unte2003@gmail.com. Include your account ID from Settings in the app, and for purchase problems, the order number from your Google Play receipt.
Common questions
I bought diamonds but my balance didn’t change
Keep the app open on a connection for a minute: purchases are verified with Google Play before they are added, and the app retries on its own the next time it starts. A purchase marked “pending” by Google Play is added once the payment clears. If it still hasn’t arrived after a day, email us with the order number from your Google Play receipt (it starts with GPA).
My balance is negative
A purchase was refunded through Google Play, so its diamonds were removed. Things you already unlocked stay unlocked. You can’t spend diamonds until the balance is back above zero.
A tool said it failed. Was I charged?
No. Failed lookups and generations return their diamonds automatically, and the app shows your corrected balance.
How do I get a refund?
Purchases are made through Google Play, so refunds are requested there: play.google.com → Payments & subscriptions → Budget & history. If Google declines, email us and we’ll look at it.
I got a new phone
Email us with the account ID from Settings on the old phone (or your Google Play order numbers) and we’ll move your balance. In-app restore is coming.