Support
Chat with us in the app: tap the chat button, or Profile → Contact support. Or email tubegain.online@gmail.com with your account ID from Profile in the app. For purchase problems, include the order number from your Google Play receipt.
Common questions
I bought diamonds but my balance didn’t change
Keep the app open on a connection for a minute: purchases are verified with Google Play before they are added, and the app retries on its own the next time it starts. A purchase marked “pending” by Google Play is added once the payment clears. If it still hasn’t arrived after a day, email us with the order number from your Google Play receipt (it starts with GPA).
My balance is negative
A purchase was refunded through Google Play, so its diamonds were removed. Things you already unlocked stay unlocked. You can’t spend diamonds until the balance is back above zero.
A tool said it failed. Was I charged?
No. Failed lookups and generations return their diamonds automatically, and the app shows your corrected balance.
How do I get a refund?
Purchases are made through Google Play, so refunds are requested there: play.google.com → Payments & subscriptions → Budget & history. If Google declines, email us and we’ll look at it.
I got a new phone
Sign in with the same Google account and your diamonds, unlocks and purchase history are there. Nothing to move, nothing to ask us for.
Sign-in fails or the app keeps returning to the sign-in screen
Check that Google Play services is installed and up to date, and that your phone’s date and time are automatic. If it still fails, tell us the exact message on the screen and we’ll look at it.